How do I choose an IP Telephony Service Provider?
It's an important business decision changing telecommunications companies and requires careful consideration. No business wants distraction from their core business and staying connected, hassle free is vital!
An IP Telephony Service Provider deals with IP Telephony services in much the same way as an Internet Service Provider deals with internet services, but the requirements on the provider, and the details you need to be aware of, are quite different.
Firstly, the telecommunications industry is governed by the Australian Communications and Media Authority for your protection and advice. Your provider must be a license carrier.
You can check this at the Telecommunications Industry Ombudsmen website here: www.tio.com.au
Secondly, your service provider should own their infrastructure and telephone exchanges. After all, you wouldn't take your car to a mechanic if he had to borrow all his tools from the guy next door would you? You'd be better off taking it to the guy next door in the first place.
At Spiderbox we proudly own and maintain our infrastructure, which means you are not paying the additional margin that a reseller builds into their charges.
And here's the winner... At Spiderbox your business is dealing direct with both billing and support so there are none of the delays that are experienced with resellers when service difficulties arise.
We can't stress this enough. The company you choose should be serious about business grade IP Telephony.
Business Grade IP Telephony is all about the network between your office and the telephone exchange where the IP telephone call becomes a traditional phone call. It is this network that an IP Telephony Service Provider is responsible for. The last thing you need to hear is "not our problem" when you have service issues!
VoIP Providers that supply single phone VoIP services to the home using the public internet to transport voice calls frequently experience static, echo, speech lag, and worse still, call drop outs. Is this the impression you want to leave on your customers?
At Spiderbox, every leg of the journey (or "hop") from your business to our exchange is high speed and completely private. This provides you with high quality business calls that are completely secure.
If you think we're the right IP Telephony Service Provider for you, continue to our IP Telephony Solutions.
Accreditation
Infrastructure
Business. Grade. IP Telephony.
