What's it like to work with Spiderbox? Read on, to discover what sets us apart from most telecommunications companies.
For our customers, we run a smart operation with professional, face-to-face service and almost no downtime. We deliver "toll-grade" IP telephony - we're one of the few carriers in Australia who can say that.
Put simply that means NO static, crackle, speech lag, or call drop outs! Your call quality sounds exactly the same as it did on the old copper line system.
We deliver connectivity either to the internet, or via dedicated point-to-point connections to remote sites such as data centres or regional offices. Finally, we back all of this up with fast, reliable and competitively priced IT support.
For our developers, we take care of the "last mile" of construction, after lockup, ensuring that once the building opens there is a telephone on each desk, and the internet available at every data point. We then provide their tenants with the same standard of customer service that we give to our own customers.
How does Spiderbox operate?
These are the guiding beliefs & values that form the overall foundation for our company.
Your Business is Our Business. As your business grows... Spiderbox will grow right along with you. Our core business is to help you make the most cost effective telecommunications choices as your business develops, from the hardware you use, to the software you have to support it.
Work "Smarter" not "Harder". Spiderbox is a specialist in leading edge technologies that can help your business achieve more, for the same amount of time and effort. We use all of our own telephony and internet technology on a daily basis and we're continually finding ways to make tiny improvements. Our focus is to ensure our business is in front of the industry when it comes to service and efficiency.
We look at your whole business - not just your phone system. We have an innovative team of engineers and designers who love a good challenge. If you can describe the problem, we can probably find an effective IT solution for it. Just try us.
How does Spiderbox approach it's customers?
These are the core ideas that guide us in our dealings with our clients.
We are above all, flexible - Different businesses have different requirements. One size does not fit all. Although we have a variety of packages that cater for most of our customers, we approach each problem with the same attitude: We design the solution to be the most cost effective and efficient for your business.
We help you discover opportunities. Businesses normally contact us hoping to address a specific situation however; we've discovered that through our holistic assessment, we can usually suggest a number of improvements you hadn't even thought of. We've taken time to build our team of specialist engineers who are renowned for their lateral solutions. As a customer, they are at your disposal.
The Spiderbox Advantage
We are a full service communications company. With our roots in research and development, Spiderbox is always busy creating new products and services to offer complete solutions for your entire business. We provide phone systems, desk phones, internet and data connections, server and email hosting, video conferencing, network and software engineering, IT Support and secure data backup.
Now that you have a better idea about what to expect when working with us, go to the Products & Services page to learn about the specific products and services we offer.
