 
Does your business need IT support without the overhead of an IT department?
Spiderbox IT Support delivers flexible, specialist assistance to ensure your IT systems
are operating at maximum efficiency, providing business continuity.
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Spiderbox IT Support provides your business with a comprehensive information and communications technology management service that can replace your in-house capability or just manage the overflow with ad-hoc requests.
Our team of specialist engineers provides a range of IT services covering all aspects of computer hardware installation and maintenance and can support any Microsoft application and a range of servers. Spiderbox relies on innovative and cost effective solutions to resolve any challenge with the performance, reliability, and stability of your network.
Customers can simply nominate either Ad-Hoc support or establish a service agreement for ongoing maintenance and assistance. Support is provided through a combination of telephone, remote and on-site attendance by your dedicated engineer with first call resolution a priority.
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Business Benefits
| BUSINESS BENEFIT |
HOW DOES THAT RELATE TO YOUR BUSINESS |
| Superior Service |
Spiderbox engineers are friendly and customer centric, ensuring that communications are kept simple and clear. They pride themselves on creating strong relationships with our customers and are trusted and respected for their knowledge and ability to maintain our high standard of work. For customers with support agreements, engineers are available 24/7/365 meaning assistance is only a phone call away. |
| Qualified Engineers |
Spiderbox engineers hold tertiary qualifications and have extensive experience in the IT industry. |
| Specialist Advice |
There are no "helpdesk operators" at Spiderbox. Our team of engineers are experts in IT support ranging from simple to complex problem resolution. Innovation is a great strength of ours with most service issues already experienced and resolved effectively and we continue building our solutions portfolio every day.
Our team are dedicated Spiderbox employees have an average of 5 years with the company.
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| Affordability |
Spiderbox provide an extremely cost effective service that is specifically designed for the SME market. Our simplified billing is calculated in 15 minute increments with no minimum hours or call-out fees. This is a stand out feature of the service that every business appreciates. |
| Online Support |
Customers can lodge a service request online through the Customer Portal on this website and track their service case from creation to resolution. Once lodged, the system automatically notifies the team through multiple methods including SMS and email. Upon resolution, the system provides a complete service report including time spent and resolution path for your records. |
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Spiderbox IT Support is flexible, reliable and experienced enough to support
any business with superior service, advice and equipment.
Call now for your complimentary ROI analysis and solution comparison. |
Service Options
| OPTION |
DETAILS |
| Ad-Hoc Support |
Support by the hour. Billed in 15 minute increments. No prior arrangements necessary, customers simply call the support line and Spiderbox will assign an engineer to their case. |
| Pre-Paid Support |
Pre-Paid IT support agreements offer a discounted hourly rate. They cover scheduled maintenance, patches and upgrades, log inspection, error tracking and general IT support. Everything to keep a customer's IT systems running smoothly.
Customers can use their hours for a predefined set of tasks each month and/or for ad-hoc desktop support on a per-issue basis.
The customer enjoys a fixed spend per month, with a set number of hours. Unused hours roll over and are available for use for up to three months.
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IP TELEPHONY BUSINESS BROADBAND IT SUPPORT HOSTING VIDEO CONFERENCING IT HARDWARE SALES